TILA
TILA FAQs

What is TILA?

TILA is a state of the art specialized Enterprise Resource Planning and Management system ( ERPM / ERP ) for the tea (and rubber, etc) industry. It is a web based robust and secured solution that integrates planning, plantation, DLR, factory, shipment, valuations, sales, clinic, store, etc.

The well thought out features, work flows and tabular/graphical reports are an outcome of our in depth and practical knowledge of the tea industry.

What Technology is it built on?

TLA is built on APEX, a flagship platform for web application development by ORACLE. It uses the world class ORACLE database engine in the backend.

In TILA, we take full advantage of this ORACLE’s capabilities built into APEX which makes this specialized ERP an extremely robust, scalable and secured product. As ORACLE adds on more capabilities to APEX, TILA is in line to take full advantage of them and roll out new upgrades to our customers.

Who is TILA for?

TILA is built for companies who are ready to bring the Information Technology in the mix of their business strategy.

How do I access my TILA?

TILA is based on the latest web technologies. Therefore, you can access your server from anywhere in the world as long as you have an account in the system and your server is accessible. It is specifically build with APEX because this Oracle platform is very low bandwidth intensive. Tea estates are located at remote locations; therefore, it most often does not have high internet bandwidth capacities.

You do not need to install the product in every PC (workstation) that is going to use the ERP. All you need is a web browser and an internet connection that will access the one server that will host the solution. Therefore, cost of workstation management is minimized. If a workstation goes down because of a hardware failure or a virus attack, your operation does not have to suffer.

Is TILA secured?

Yes. Even though you can access it from home, office or while you are travelling you still need an account into the system and you can access only those you have been given permission to.

How do I get more features or custom features?

TILA is very scalable and we can add on new features and reports very easily.

What is the future of TILA?

We have a development roadmap of feature for the coming months. As new features come out you may be eligible for a free upgrade if you have a maintenance contract.

How do I get support?

It is absolutely critical to us that we give our customers 100% support so that their business operation gets full benefit out of TILA. So, we provide a robust issue tracking system to our customers so that all issues are managed systematically and we can identify if there has been any shortcomings in providing support so that we can improve on it.

"ECDS has successfully completed a very intuitive and highly complex web based Tea Estate Management Software Project for us in time. I strongly believe that they are capable enough to complete any mission critical IT project."
Kamal Uddin
Sr. Manager (IT)
M.M.Ispahani Limited.
Epsilon Consulting & Development Services